Section 1 - Service Area
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Doorstep delivery: Available across all Emirates in the United Arab Emirates (UAE).
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GCC Shipping: We also facilitate shipping to Bahrain, Kuwait, and Egypt. Please refer to the shipping calculator at checkout for specific rates and timelines for these regions.
Section 2 - Standard Shipping (UAE)
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Shipping Fee: A flat fee of AED 24 applies to orders under AED 200.
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Free Shipping: Enjoy free standard shipping on all orders over AED 201.
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Estimated Delivery: 2–3 business days to major cities; 3–5 business days to remote areas.
Section 3 - Order Processing & Support Hours
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Handling Time: All orders are processed within 1 to 2 business days after payment confirmation.
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Order Cut-off Time: 1:00 PM (UAE Time). Orders placed after this time will begin processing the next business day.
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Business Days: Monday through Saturday.
- Weekend Operations:
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Saturday: Partially available (limited processing).
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Sunday: Closed (No processing or support).
Section 4 - Total Delivery Time
The total delivery time is the sum of Handling Time + Transit Time:
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UAE Total: 2 to 4 business days.
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GCC Countries (Qatar, Bahrain, Kuwait,..): 4 to 12 business days.
Section 5 - Shipping Carriers & Tracking
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Carriers: we use trusted carriers such as QuickUp and other local couriers to ensure safe delivery.
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Tracking: Once your order has been dispatched, a Tracking Number will be sent to your registered email. You can track your package directly through the carrier's website.
Section 6 - Cash on Delivery (COD)
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Availability: COD is available for eligible orders within the UAE.
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Policy: We reserve the right to restrict this payment method for accounts with a history of multiple failed delivery attempts.
Section 7 - Delivery Attempts & Address Changes
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Delivery Attempts: Our couriers will make up to 3 attempts to deliver your package.
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Address Changes: Any modification to the shipping address after the order has been processed may impact delivery timelines and is not guaranteed.
Section 8 - Cancellations & Force Majeure
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Cancellations: Orders can be cancelled or modified only before they reach the "Dispatched" status.
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Delays: Processing and delivery may be delayed during public holidays, peak periods (like Sale events), or severe weather conditions.
Section 9 - Contact Us
If you have any questions regarding your shipment, please reach out to us:
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Email: support@adventures-hub.com
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Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM.
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