Shipping policy
Shipping Policy
At Adventures Hub, we take pride in providing fast, reliable and secure delivery for all our customers. Every order is handled with care and shipped using trusted carriers so your products arrive safely and on time.
Shipping Area
We deliver to customers across the UAE, in all seven emirates. For delivery outside the UAE, see International Shipping below.
Delivery Time
Total delivery time for UAE: 1-3 working days (Monday to Saturday).
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Order deadline: orders placed before 12:00 PM GST are processed the same working day.
- Orders placed after 12:00 PM, or on Sundays and public holidays, are processed the next working day.
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Ready to ship from Dubai: items marked HUB are in stock in Dubai and are delivered within 1 to 2 working days across the UAE.
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Express delivery (Dubai only): order before 12:00 PM GST and receive it the same day; orders after 12:00 PM are delivered the next day.
- No items are shipped on Sundays or public holidays.
Delivery times are estimates and may vary due to carrier delays, weather or public holidays. Delivery dates shown on product pages apply to UAE addresses; for other countries, see International Shipping below.
Shipping Cost
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Free standard UAE delivery on orders of AED 200 or more.
- A flat fee of AED 24 applies to UAE orders below AED 200.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing:
- Carrier name
- Tracking number
- A link to track your shipment online
Tracking information may take up to 24 hours after shipment to become active.
Shipping Carriers
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Carriers: within the UAE we use Quiqup and other local couriers; international orders ship with DHL Express.
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Tracking: once your order has been dispatched, a tracking number is sent to your registered email. You can track your package directly on the carrier's website.
Cash on Delivery (COD)
- Availability: COD is available for eligible orders within the UAE.
- Policy: we reserve the right to restrict this payment method for accounts with a history of multiple failed delivery attempts.
International Shipping
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Carrier: orders outside the UAE are shipped with DHL Express.
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Shipping cost: calculated live at checkout from the parcel's size, weight and destination. International orders must be paid in full online; Cash on Delivery is available in the UAE only.
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Customs duties and import taxes are not included. Our prices and the shipping fee do not include import duties, VAT or customs clearance fees charged in the destination country. These are collected by DHL or the local customs authority from the recipient on delivery. Please check your country's import rules before ordering.
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Refused or unpaid parcels: if the duties are not paid or the parcel is refused, it is returned to us. The original shipping fee and the return shipping cost are deducted from any refund.
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Delivery time: usually 2 to 7 working days after dispatch, depending on the destination and customs clearance. These are estimates, not guarantees.
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UAE-only items: some products cannot be shipped abroad, including gas cylinders and stoves, fuel, spearguns, loose or spare batteries and power banks, and products with a battery over 100 Wh such as e-foils, sea scooters, e-scooters and power stations. These items can only be delivered within the UAE.
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Large items: kayaks, boards, tents, grills and other bulky items can be shipped abroad. DHL prices them by size and weight, and the live price is shown at checkout.
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Returns and exchanges: every order includes one delivery trip. In the UAE, a return for a refund has AED 25 deducted from the refund, and each exchange costs AED 50 (collection plus redelivery); damaged, defective or incorrect items are collected free. See our Return and Refund Policy. For returns from outside the UAE, the return shipping is at the customer's cost.
Delivery Attempts and Address Changes
- Delivery attempts: our couriers will make up to 3 attempts to deliver your package.
- Address changes: any change to the shipping address after the order has been processed may affect delivery timelines and is not guaranteed.
Incorrect or Incomplete Address
- Customers are responsible for providing a complete and accurate shipping address at checkout.
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Adventures Hub is not responsible for orders delayed, lost or returned due to an incorrect or incomplete address.
Cancellations and Force Majeure
- Cancellations: orders can be cancelled or modified only before they reach "Dispatched" status.
- Delays: processing and delivery may be delayed during public holidays, peak periods (such as sale events) or severe weather.
Contact Us
If you have any questions about shipping, please contact us:
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Website Name: Adventures Hub
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Trade Name: Online Trade Hub LLC
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Trade License Number: 2220615.01
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Phone Number: +971 504606671
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WhatsApp: +971 50 838 8874
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Email: support@adventures-hub.com
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Physical Address: Sharjah Media City, Sharjah, UAE
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Get In Touch: Contact Us Form
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Customer Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM GST.
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Response Time: customer service responds within 24 hours.
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