Refund policy
Return & Refund Policy
Thank you for shopping at Adventures Hub. We strive to ensure your complete satisfaction with every purchase. This Return & Refund Policy explains how returns, refunds, and exchanges are handled for orders placed through https://adventures-hub.com.
Return Window
You may return most products purchased from Adventures Hub within 7 calendar days from the date your order is delivered. To be eligible for a return, items must be returned in unused condition and in the original packaging, including all accessories and documentation.
How to Initiate a Return
To begin a return, please contact our Customer Support team at support@adventures-hub.com with your order number, the item(s) you wish to return, and the reason for the return. Our team will provide return instructions and any necessary authorization details.
Customer Responsibility for Return Shipping
Customers are responsible for all return shipping charges unless a product was delivered damaged or incorrect. When preparing your return shipment:
- Use a trackable shipping method to protect your return.
- Retain your tracking number as proof of shipment.
Return shipping costs are not refundable.
Restocking Fee
Condition of Returned Items
Returned products must meet the following conditions:
- Unused, unworn, and in original, resalable condition.
- All original packaging, manuals, accessories, and tags intact.
Items that show signs of use, damage, missing items, or altered packaging may be subject to additional restocking deductions or may be returned to you without a refund.
Refund Processing Time
Once we receive and inspect your returned item(s), we will notify you via email regarding approval of your refund. Approved refunds will be issued to the original payment method within a reasonable processing period (typically within 5 business days after inspection). Please note that your bank or card issuer may require additional time to post the refund to your account.
Damaged or Incorrect Items
If you receive a product that is damaged or incorrect, please inspect your delivery immediately and contact us at support@adventures-hub.com within 48 hours of delivery. Provide photos of the item and packaging along with your order information, and we will assist with the appropriate next steps at no additional cost.
Contact Us
If you have questions about your return, refund eligibility, or how to begin the return process, contact us at:
- Website Name: Adventures Hub
- Trade Name: Online Trade Hub LLC
- Trade License Numbers: 2220615.01
- Phone Number: +971 504606671
- Email: support@adventures-hub.com
- Physical Address: Sharjah Media City, Sharjah, UAE
-
Get In Touch: Contact Us Form
- Customer Support Hours: Monday to Saturday, from 9:00 AM to 6:00 PM GST.
- Response Time: Customer service responds within 24 hours.